Terms and conditions

Welcome to www.velocrushindia.com

We request you to kindly read through all our terms and conditions as stated below, prior to registering and purchasing on our website.

By registering and purchasing on our website, you agree to all the terms & conditions mentioned below and agree to abide by this user agreement.

Introduction:

The website is an online service owned, operated and managed by VeloCrush India (VeloCrush Or company, or we or us). In using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement listed below or may be revised from time to time (user agreement), which is for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website.

We reserve the rights to change the terms and conditions of this user agreement or have any comments or complaints on our about the website, please email us at [email protected]

Copyright and trademarks:

All the information, illustrations, images and other content published on our website, www.velocrushindia.com is copyrighted information and belongs to us and our sellers.

The information cannot be copied, downloaded or used on any form of media, collateral, printed material, or for any other business or personal website, book, broucher, speech, or for any other marketing event or material or any other purpose whatsoever. Any use of this website or its contents inclusive or copying any information or images, storing the same in part or whole is prohibited unless you have the prior written consent of VeloCrush India in writing along with an official company stamp and signature from an authorized signatory of the company.

If you are found guilty of using any information from our website, without the prior written consent of VeloCrush India, you will be prosecuted in the court of law.

Any use of VeloCrush India’s brand names, trade names, trademarks or other content that is copyright is strictly illegal.

Website:

Through this website, we offer customers a platform on which they can read about our products online, and should they desire purchase the same as well. We ensure to take care and provide the best of quality products always.

We deserve the right to add, delete and change any of the products on our website at any time whatsoever.

We reserve the right to make changes to the price of the products at any time whatsoever without having to inform our customers of the same. However, we will make earnest efforts to keep you updated of price changes should there be any.

We reserve the right to offer any of the products at a discounted rate and we may do so, from time to time. At such an event of any offer, discount, or promotional sale, we will make an earnest effort to notify you of the same via email or sms.

The prices listed on our website are inclusive of all applicable taxes.

The pictures that are displayed on our website are either clicked by us or legally purchased/borrowed from our sellers and the copyright of all the pictures thereby rests with the company.

The colours of our products that appear on the website may not reflect the actual colour of the product on deliver as the colours you see depend on the monitors display and resolution and we cannot take any guarantee or accountability for your monitors display.

By placing an order you confirm that you have read the terms of this agreement, have accepted them completely and have agreed to abide by them.

 

Typographical errors:

In the event of a product listed at an incorrect price or with incorrect information due to typographical error or error in pricing or error made by VeloCrush India in uploading correct information. VeloCrush India shall have the rights to refuse or cancel any orders placed for the product listed at the incorrect price. VeloCrush India shall have the rights to refuse or cancel any such orders whether or not the order has been confirmed and your payment has been received. If your payment has been received for a product that has an incorrect price due to typographical error, VeloCrush India shall issue you a credit note for the same or refund your amount.

 

Registration and membership:

By registering on the website you confirm that you are 18 years or above and are making a purchase of your own free will.

You may register on our website by providing your legal full name and a valid email ID when you are creating your profile. You will be required to verify your email ID once you create a profile, before which you will not be fully registered on the site or eligible to make a purchase.

You will be responsible for all access to use this site by using your password and identification whether or not such access to and use of this actually authorized by you, including without limitation all communication and transmissions and financial obligations incurred.

It is your responsibility to protect the security and confidentially of your password and identification.

You shall notify VeloCrush India of any unauthorized use of your password or identification or any other breacj of security to your account on www.velcorushindia.com immediately by mailing us at [email protected]

 

As a registered user or our site, you agree to receive our SMS’s, newsletters and mailers, which we may send out from time to time and the same shall not be viewed as spam by you.

You may de-activate your membership at any time.

Making a purchase:

When you make a purchase on our website, the products will be couriered to the address that you have entered in the shipping address field. A legal tax invoice will accompany the product and shall be received by you. If for any reason, you do not receive a tax invoice, please notify us immediately.

Shipping:

Orders will be shipped via one of our courier partners. Delivery can take as long as 15 working days. However, your order may reach you sooner.

We are closed on every 2nd and 4th Saturday. On those days, any order placed after 12pm on Friday, Saturday and Sunday will be dispatched on Monday, unless there is a holiday observance on Monday.

 

Returns and refunds policy- please read carefully

Returns:

All our shipments are carefully inspected prior to dispatch. However, if due to an error on our part, you receive the wrong product(s) or the incorrect numbers of products, kindly notify us within 24 hours of the same.

If you have received your product(s) but find them to be damaged, leaking or tampered with.

  • In this case, you will need to notify us within 24 hours of receiving your product. When you notify us, please ensure to send us images of the damage as proof of the same.
  • We will investigate the same on our end.
  • If based on our examination the product is beyond use and in absolute damaged condition, then we will request you to discard the product back to us and get you a replacement for the same
  • If based on our examination, the product has minor damage, we will ask you to return the product to us. Once we have received the product, we will dispatch your replacement for the same. We will reimburse you for the logistics of sending the product back to us via VeloCrush India merchandise.
  • If you have notified us within 24 hours of receiving the product that you wish to return.

Unacceptable reason for return:

  • If you notify us of a return after 24 hours of receiving the product(s).
  • If the product you wish to return is already opened and used by you.
  • If you are returning products for any other reason

In all the three events, mentioned above under unacceptable reasons for return, we will be unable to accept the product as a return and will not be able to extend any amount as a refund to you.

Prior to making any returns you are required to contact us by email or phone and give us the reason for your return, your credentials, invoice and your order number.

Product(s) will be accepted as returned in original conditions. If the returned product(s) is damaged or tampered with, it shall not qualify as a return and a refund, if any, may not be processed.

Product(s) must be returned in original packaging in sealed position. You must use a trackable courier for returns and the tracking number or docket number must be shared with us.

If you are eligible for a refund, the process will be initiated only after we receive the return and if it is an acceptable return. We will take 10-15 days to review the product and ship a replacement, if we deem the product needs to be replaced.

Refunds:

In the event that someone other than you, uses your login ID and password to sign in and place an order, or if someone other than you has access to your card details and places an order on our site, we will not be liable to pay any amount that may have been charged to your card. Although, should we find this be a case of fraud, we will support you by refunding the amount received by us after deducting 3% as bank processing charges.

Refunds will not be issued if:

  • The product returned by you is noticeably damaged or tampered with by you.
  • The shipping address you entered while placing an order is incorrect
  • You have consumed/ used the product and then decided to return it
  • If you do not comply with the returns policy state above

Refunds may be issues under the following circumstance:

  • The product ordered by you in not in stick with us
  • The shipping address is not serviceable by us
  • The product returned by you us found in good condition and is not tampered with and your reason to return is deemed as acceptable by our management.
  • If you comply with the return policy stated below
  • You have paid twice for a single order

 

 

Refunds will be processed after deducting a mandatory 3% bank processing fee. We may deduct 13% incase of shipping fees if applicable.

 

In these cases we will refund you the full amount via cash and will not deduct the 3% bank charges.

 

Cancellations:

If you’ve just placed an order and if for some reason, you wish to cancel your order, you must notify us the same immediately within 1 hour. You will need to share the order number, name, contact number and order details.

 

If the shipment has not yet left our facility, we will cancel the order. In this event, we will refund the amount you have paid us but will need to deduct 3% as bank processing fee.

 

If the shipment has already left out facility, then it is with the courier partner and on its way to you. In such a case, you will need to allow this shipment to reach you and then you must immediately ship it back to us. In this case, we will refund you the total value of our order but will deduct 3% as bank processing charges.

 

Further, if we have shipped the product to you at our cost, we will need to deduct a total of 13% percent or a refund. You will have to bear the cost of shipping the products back to us. We will process the refund once we have received the product and have checked that it is in good condition. If for any reason the product returned to us is found to be damaged, or tampered with, then we will not be able to extend any refund to you.

 

Website violation:

You are prohibited from violating or attempting to violate the security of the website including without limitation.

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access
  • Trying to hack the website, our system
  • Attempting to gain access to our email accounts, or attempting to send illegal emails on our behalf
  • Sending us SPAM or marketing related emails
  • Flooding, spamming, mail bombing or crashing our website
  • Forging any TCP/IP packet header or violating our system or network or attempting to breach our security

 

 

Arbitration:

Any disputes, differences, claims, questions and controversies arising in connection with and/or in relation to the above terms and conditions which the parties  are unable to settle between themselves shall be finally settled in accordance with the rules of the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be held in English language and shall be held at Mumbai, India only.

Standard Disclaimer:

 

The information on this website is provided for informational purpose only. It is not intended to substitute any or all advice provided by a doctor or other registered healthcare professional. You must use this information as informative only and should you further accept it then it will be at your sole discretion only.

Dietary supplements are not evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.

You should read carefully all the product packaging prior to use. The results from the products will vary person to person. No individual result should be seen as typical.